Refund policy

At RoadVeda, we strive to ensure that you receive your products in good condition and as described on our website. Please read this policy carefully before making a purchase.

1. Returns

Products purchased from RoadVeda may be returned subject to the conditions mentioned below.

A return request must be raised within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories and tags, wherever applicable.
  • The product should not show signs of use, damage or alteration.
  • The product must be securely packed to prevent damage during return shipping.

RoadVeda reserves the right to reject a return if the product does not meet these conditions.

2. Defective Products & Exchanges

If you receive a defective or damaged product, please contact us within 7 days of delivery with photographs or videos showing the issue.

After verification, RoadVeda may provide an exchange or replacement for the defective product.

The replacement will be subject to product availability. If the same product is unavailable, we will discuss the available options with you.

Products damaged due to misuse, accidents, improper handling or normal wear and tear will not qualify as defective products.

3. Refunds

If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

A 10% deduction will be made from the product amount towards shipping, payment gateway and other transaction-related charges incurred on the order.

The remaining amount will be refunded to the original payment method used for the purchase.

Example: If the eligible order value is ₹1,000, a 10% deduction of ₹100 will be made and ₹900 will be refunded.

4. Return Shipping

For returns that are not related to a defective or damaged product, the customer may be responsible for the applicable return shipping costs.

For products confirmed by RoadVeda to be defective or damaged at the time of delivery, RoadVeda will arrange the appropriate resolution.

5. Non-Returnable Situations

Returns or exchanges may not be accepted where:

  • The product has been used, modified or damaged after delivery.
  • The product has been damaged due to improper handling or storage.
  • The product is returned without its original packaging or accessories, where applicable.
  • The return request is made after the applicable return period.
  • The issue is caused by normal wear and tear.

6. How to Request a Return or Exchange

To request a return or exchange, please contact us with:

  • Order number
  • Product name
  • Reason for return/exchange
  • Photographs or video of the product, where applicable

Our team will review your request and provide further instructions.

7. Refund Processing Time

Once the returned product has been received and approved, the refund will be initiated to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

8. Contact Us

For any questions regarding returns, refunds or exchanges, please contact RoadVeda:

Email: contact@roadveda.com
WhatsApp: +91 81478 10077

9. Important Note

RoadVeda reserves the right to inspect returned products and determine whether the product qualifies for a return, exchange or refund under this policy.